We would like to make you feel comfortable, and will answer any and all of your questions. We have included a glossary of terms of the various topics that are on this website. Please feel free to check through this glossary to find the answer to any of your ideas, questions, or concerns.


Admitting Physician :
The doctor responsible for admitting you to a hospital or other inpatient health facility.

After Care:
The care or follow-up treatment needed by a patient who has recently undergone surgery, been involved in an accident or has experienced an illness requiring hospitalization.

Agent of Record:
The insurance agent recognized by a client to represent the client's interests in doing business with an insurance company.

Ambulatory Care:
All types of health services that do not require an overnight hospital stay

Ancillary Services:
Services, other than those provided by a physician or hospital, which are related to a patient’s care, such as laboratory work, x-rays and anesthesia

Assignment of Benefits:
When an insured person assign benefits, they sign a document allowing the hospital or doctor to collect health insurance benefits directly from the health insurance company. Otherwise, the insured person pays for the treatment and is later reimbursed by the health insurance company.

Beneficiary:
A person eligible for benefit under a health insurance policy

Benefit:
Amount payable by the insurance company to a claimant, assignee, or beneficiary when the insured suffers a loss

Board Certified:
A physician who has passed examinations given by a medical specialty group and who has, as a result, been certified as a specialist in this area of practice

Catastrophic Illness:
A very serious and costly health problem that could be life threatening or cause life-long disability.  The cost of medical services alone for this type of serious condition could cause financial hardship.

Centers of Excellence:
Hospitals that specialize in treating particular illnesses, or performing particular treatments, such as cancer or organ transplants